What is the Minimum Order Quantity (MOQ) at NovaCore?

 NovaCore offers highly flexible MOQ solutions tailored for growing businesses. While it depends on the specific category, most of our custom promotional projects start with an MOQ of 48 to 200 pieces. We aim to keep the initial investment manageable, typically around $200 USD, making it easy for brands to scale with NovaCore.

Does NovaCore assist with product certification and compliance?

Yes, ensuring safety is a core part of the NovaCore service. We verify that factories meet international standards, providing access to products with CE, RoHS, or FCC certifications where required. NovaCore also reviews factory audit reports (like BSCI) to ensure your supply chain meets ethical and legal requirements.

Can NovaCore customize products with my company logo?

 Absolutely. NovaCore specializes in OEM and private label branding. We offer a variety of customization techniques, including laser engraving and silk-screen printing. By using Pantone color matching, NovaCore ensures that your corporate identity is perfectly and consistently represented on every item we source.

How does NovaCore ensure competitive factory-direct pricing?

Located in the heart of China’s manufacturing hubs—Shantou—NovaCore bypasses middlemen to negotiate directly with source factories. This geographic advantage allows NovaCore to provide transparent, wholesale pricing that maximizes your profit margins while maintaining high quality.

What shipping terms and logistics does NovaCore offer?

NovaCore provides a full range of shipping options, including EXW, FOB, and DDP (Delivered Duty Paid). Whether you need express air for urgent samples or cost-effective sea freight for bulk orders, the NovaCore logistics team manages the entire process—including customs clearance—for a seamless door-to-door experience.

Can NovaCore ship directly to Amazon FBA warehouses?

Yes, NovaCore is a specialist in Amazon FBA prep and logistics. We handle everything from FNSKU labeling to palletization according to Amazon’s strict guidelines. Sellers worldwide trust NovaCore to deliver their goods directly from China to FBA centers in the US, Europe, and beyond, ready for immediate sale.

Do your toys comply with the strict regulations of our target market?

Yes, 100%. Safety is our absolute baseline. All our products strictly execute international standards during both the R&D and production phases, including CPC & ASTM (USA), EN71 & CE (Europe), and GCC (Middle East). We collaborate with top-tier labs like SGS, Intertek, and TÜV to provide valid, authentic third-party test reports whenever you need them.

Are there any patent or copyright infringement risks with your products?

We highly respect Intellectual Property. For all our open-mold (ODM) products, we ensure clear design ownership with zero infringement risks. For your custom projects (OEM), we will sign strict Non-Disclosure Agreements (NDAs) to completely protect your proprietary drawings, packaging designs, and STEM curriculum concepts from being disclosed.

Toy sales are highly seasonal. Can you guarantee on-time delivery for Christmas or Q4?

We understand exactly what missing a holiday sales season means. Our standard production lead time is 25 to 35 days. To secure your Q4 holiday sales, we implement a comprehensive Peak Season Buffer System—locking in raw material supplies and pre-allocating production lines as early as Q2 to guarantee your goods board the ship on time.

Can we get a sample to evaluate the quality first? Is it refundable?

Absolutely. Toys must be touched, tested, and played with to fully appreciate their value. We provide stock samples rapidly. All sample fees are fully refundable once the formal bulk order meets our agreed threshold.

Freight costs are high. How do you help us lower shipping costs?

We provide transparent FOB Shantou / Shenzhen or EXW quotes based on your preference. More importantly, our engineers scientifically optimize color box dimensions and container loading rates during the packaging design phase. By eliminating dead space inside the toy boxes, we maximize container loading capacity—saving clients an average of 10% to 15% in international shipping costs per container.

What are the payment terms for new buyers' first orders?

For initial partnerships, our standard terms are a 30% deposit via T/T, with the remaining 70% paid against the Bill of Lading (B/L) copy or before shipment. For larger volumes, we also accept Letters of Credit (L/C) and support major cross-border trade assurance platforms to ensure a transparent, secure financial transaction for both parties.

We bring solutions to make business easier for our customers.